Turbonino Casino - Player is struggling to access her account.

Hii support,

I just deposited 10 euro for this xmas time, to have a bit of fun.

But your website keeps saying "Contact support".

Although, the cash is already deducted from my account.

Can you check it for me please?

I don't see any email ID to reachout to you people. There is no chat support. That is very unfair. How can i contact you when i got issues like this.

Dear anupma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, I’m sure you understand that I don’t work for the Turbonino Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

Did I understand correctly that you can’t log into your account to verify it and play?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Yes. Indeed. It is my first time on this casino. I selected deposit amount and i paid 10 euro via trustly. Then the website asked me to enter my email ID, and other details. when i click on Next button, it says Contact support. When i check the website for support, it asks me to login. its a catch 22 situation. I saw some other person too posted a similar review on your website.

That is the error i am getting now, when i try to login.

Thank you very much, anupma, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Anupma.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear Anupma.

The casino cannot find your account in their system. Please, could you provide us with your casino username and registration email?

Hello Anupma.

Please, could you specify your username in the casino? The casino could not locate your account by the email you have provided in this case.

Dear Anupma.

Please, be aware that the Turbonino Casino team are investigating your case. I am extending the timer by 7 days.

Hello Anupma.

This is the casino reaction:

I was just informed that the money was refunded.Tell the player to check her bank account - the account she used to make the deposit - and if it's not there to send us screenshots for 3 days before and after the 7th Jan (when it was refunded) and we will investigate further

Please, could you react or confirm their statement?

Hi. Thanks. I notice that they in fact refunded. Thank you Guru for helping out. suggestion to Turbonino: enable your chat support to non logged in users/ or at least reply to emails.

Hello Anupma.

I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system.

Please, do not hesitate to contact us in the future.

Best regards, Jozef

Casino.Guru