Turbico Casino - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.

Deposit 1.6-17.6. In the period between, ask at the casino for a total of € 3,650, with several different games at a time. I played them there without repatriation. 18.6 I deposited another € 160 with which I won € 2007 which I would like to withdraw. The casino thinks I should recycle those I played before (3650) and bring in € 160 three times. As a justification, all deposits made after the last withdrawal must be recycled 3 times. This is about me oh that’s when I played that money there, so I just didn’t deposit. I have not used bonuses, free spins, etc.

Dear Tuula,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.turbico1.com/en/terms-and-conditions:

"Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, the player has to wager the total amount of these deposits prior to withdrawal. Otherwise, the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino."

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All the serious and licensed casinos have to comply and follow these policies.

Please let us know if this explanation was satisfactory. Looking forward to hearing from you.

Best regards,

Petronela

After making another withdrawal request, it was unexpectedly accepted, so the matter was resolved. Thank you for your answer

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tuula, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru