The player from Italy has requested a withdrawal of 100 EUR two weeks ago. It has been pending since. Player’s complaint is now resolved.
TS (Times Square) Casino - Player’s withdrawal has been delayed.
Amount: €100
TS (Times Square) Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Hi, I made a withdrawal request and the request was accepted but I have not received anything yet.
Username: Castro67
Automatic translation:
Public
Public
5 years ago
Dear Luciano Mario,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please could you answer a few questions for me so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use? Please bear in mind that there is a difference between a withdrawal being accepted and successfully approved.
Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
