The player from Spain has successfully opened an account and deposited funds even if Spain is supposedly listed between the restricted countries.We ended up rejecting the complaint because it was not justified.
TS (Times Square) Casino - Player claims that their country is restricted.
Amount: €3,000
TS (Times Square) Casino
Safety Index:Very lowSafety Index
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3.4
TS (Times Square) Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I need to know which is the regulatory entity of this casino to report through my lawyer.
The casino is not licensed to operate in Spain. From the mobile phone, you cannot see the Terms and Conditions, but nevertheless, you can register and select Spain. When I find out, I ask in the chat and they tell me that if they can, that they have an international license and then it turned out not to. The Safe Gambling management in Spain tells me that I can claim everything for fraud through my lawyer. Before starting a lawsuit with this casino and with another of it. Property (bronze casino) send an email and they answer that it is my fault when:
1. I do not know the terms and conditions displayed on mobile devices.
2. Your casino gives the option of Spain at registration. Why do they stop registering if it is prohibited?
Automatic translation:
Public
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4 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://www.timessquarecasino.com/general-terms-conditions/?lang=en:
"Registration is prohibited to residents of the USA, Turkey, Israel and Singapore as well as residents of any other country where prohibited by local laws. It is your responsibility to know whether the registration or use of an Account is allowed within your jurisdiction. We are under no obligation to refund any funds you may have wagered or won through such account."
It means that a player is responsible to check if their country is listed between restricted jurisdictions.
Maria, could you please confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. Lastly, please advise if you have any withdrawal pending or you have lost all your winnings. Is there any active balance available in your account?
Regarding your query about the Licensing Authority, please click on the Validator located on the bottom of the website.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Exactly the same as in bronze casino. I used the link that was sent to me by advertising to my email, I have followed that link. No VPN Network, but the link that the casino sent. The terms and conditions are not visible from the mobile device so I did not see the prohibition BUT I CONFIRM THAT THE CASINO IN ITS DROP-DOWN INCLUDES SPAIN when selecting a country.
I have no pending withdrawals but I am going to claim each and every deposit. I understand that the casino at the moment that knows that I am from Spain because I register with my address in Spain is not entitled to process any Deposit. I also have a conversation with a certain Charles who informs me that they DO have the authority to function here in Spain
Edited
Automatic translation:
Public
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4 years ago
Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Maria,
I looked at both your complaints. In the other case the rules of the casino aren't compatible with our Fair Gambling Codex because the casino accepts players from restricted countries that are stated in their own T&Cs and lets them deposit and play. In this case, Spain is not a restricted country, so if you registered, deposited money and lost it, the casino didn't break any rules. I'm afraid, I will have to reject this complaint and we will focus on the other one.
Best regards,
Peter
