The player from Belarus had a withdrawal issue with truenorth.bet casino. Despite having completed the verification procedure and having been assured that funds would be forthcoming, the player hadn't received his $386 winnings for over 8 days. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and suggested waiting. Later, the player confirmed he had received his winnings.
Truenorth.bet Casino - Player's withdrawal of winnings is delayed.
Amount: $368
Truenorth.bet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Truenorth.bet Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Hi, my name is Valery!
I'm asking you to help me!
I registered on 11/23/2023 truenorth.bet and made my deposit on the same day.
I used the welcome bonus on my first deposit.
I only played slots, before that I checked that all of them are allowed by wager.
23.11.2023. I finished playing. The total amount was 386.95. I didn't play anymore.
On the same day, I started the verification procedure and on 11/30/23. I finished it completely.
The account has been verified and the withdrawal of funds has become available to me.
30.11.2023. I put $386 on withdrawal.
and from that day on, I go to the casino every day and ask for help in the chat.
They tell me different things. They have some problems that are NOT RELATED to me, my game, or my account.
I was promised 2 times that the financial service would write to me.
But there are no answers, as well as no money. Only promises from the support chat that I will receive the money and I have to wait.
8 days have passed. I think I've waited long enough.
Please help me!
Public
Public
11 months ago
Dear jafuy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
11 months ago
Dear jafuy,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
