The player's unable to withdraw his winnings as he did not deposit for a while. The complaint was closed as the player did not meet the bonus conditions.
TrueFortune Casino - The player's unable to withdraw his winnings.
Amount: $100
TrueFortune Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
TrueFortune Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Hi I was given 10 free bonus for slot play met all the requirements but they wouldn't do the withdrawal because they said I haven't made a deposit in over a month I am a member and I've made many deposits before I have also withdrew before
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2 years ago
Hello Hronis,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrueFortune Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when was the last time you deposited into the casino? Are your winnings still on your casino account or was it already voided? What did the casino respond when you contacted them regarding this issue?
Looking forward to your answer.
Regards,
Nick
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2 years ago
I think it was a month and a half the last time I've deposited and the casino doesn't want to pay out the winnings even though it said I made the wage requirements and would be able to Cashout and I believe the winnings got voided
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2 years ago
Dear Hronis,
I've run through the casino terms and found this:
"2.3. A player that didn't add funds to his account for one month-long or more (30 days), will be considered a free bonus player and will not be eligible to withdraw winnings from free bonuses or cash granted to him by the casino. The possibility of withdrawing winnings from free bonuses is reserved for our active players only."
Please note that in case you really did not deposit within the last month, the casino had right to void your balance generated from the free bonus. Is there anything else I can assist you with? If no, the complaint will be closed.
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2 years ago
Yea then tell them to stop messaging me with those offers that's not rite they've tooken so much money from me as a matter affect deactivate my account cause it's not rite that when they take my money all the time but never get nothing back
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2 years ago
Dear Hronis,
Please be sure to contact the casino directly if you wish to close your account. As per this complaint, we will be closing it now for the above explained reason. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
