True Blue Casino - Player’s withdrawal has been delayed.

I’ve been trying too withdraw 2x 2500 for a month now I’ve provided all necessary info needed I’ve stuck too all rules I’ve emailed and been on chat daily and keep getting the run around. It states in the casino terms n conditions all pending withdrawals will be decided within 5-7 days I’ve been waiting a month and each day they say they have escalated my claim but nothing happens I’m outraged as I spend thousands

Dear Dpclarky84,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for the True Blue Casino: https://casino.guru/True-Blue-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Dpclarky84,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi yes I have had withdrawals previously. I received the first half of this withdrawal now but they will not process the second half. They said in terms n conditions max of 7 business days but it’s been weeks and I’ve spoken to live chat 8 times and they say they have put a follow up on my withdrawal. There is no discrepancies in my information or the win as that would have been brought up when the first half was processed so I can’t understand why they are taking so long to process the rest there is nothing they have to review they are just holding out on me

Thank you very much, Dpclarky84, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dpclarky84,

I looked at your complaint and will do my best to help you. I would like to invite True Blue Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thanks casino guru I think just hearing from u was enough to get the ball rolling as I was paid yesterday.

Dear Dpclarky84,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru