True Blue Casino - Player’s winnings were confiscated.

I deposited $40 and took a deal at l think 200 percent, so l started playing with $180. So l played all day and night went to bed to start playing again in the morning l was at that stage about $1768 l played the fairey games got free spins and on the free spins l had won over $400 but the last spin they cut me off. I couldn't sign in, they weren't answering me until this morning and they it's entirety up to the casino and it's there right make a decision whether you play or not. They haven't even given me a reason. They say it's irreversible

Dear vickineed12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

The only relevant thing l have is my deposit to there casino. It really all went so fast and l just know exactly what happened, was was so shocked that they just cut me off without a reason or anything

Thank you very much vickineed12 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Why can't you help me

And who's Martin and to contact him???

Hello vickineed12!

From now on, I will take care of your complaint. I would like to invite True Blue Casino representatives into this complaint in order to help us resolve the issue.

Well then l hope you can help me because I'm sick of these online casino's ripping me off and most likely a lot more people as well. Since covid19 back in March 2020 l started playing and l know l shouldn't play them but unfortunately l did and my consequence is that l spent my life saving. However it does not give these people the right to rip people off continuously. The government won't do anything about it but l certainly do. There getting away with murder literally

Greetings all,

Unfortunately there are many registered accounts for you vickineed12. Only one registered account per player per household is allowed per the terms and conditions of the casino and due to signing up with a variety of dates of birth, other personal information, and email accounts this was missed by our system and discovered manually when your withdrawal request was reviewed.

Your deposit (1) has been refunded back to the card it was initially deposited from, however I regret to inform you the win itself is considered non-cashable.

Supporting documentation has been submitted to the casino.guru team for confirmation.

Best wishes,

Nick and True Blue

I have never registered with different birth dates or personal information, please tell because l have no idea what your on about and also l have never deposited to your casino til my last deposit, so please verify what your talking about

Also l want my winnings f*** you l deserve them winnings, l won you pay

Also tell me what date you put my money back l need to check you's shifty arseholes

Dear vickineed12,

Although I understand your frustration, I would like to ask you to restrain using offensive language on our website in the future.

Moreover, we have received a supporting evidence from Nick and True Blue Casino, where we could see that there were a numerous links between multiple accounts with various matching credentials. Therefore we consider the evidence to be sufficient in supporting the casino's case.

In that situation we are not able to support you, unfortunately. Is there anything else that we can help you with?

Then F*** you too

Dear vickineed12,

Due to the aforementioned reasons, supported by the evidence from the casino and also because of your offensive behavior which is intolerable, we are rejecting this complaint and also banning your account for 6 months.