Dear Dave,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and specify which bonus you claimed? I would like to read the bonus T&Cs. Also, could you forward any relevant communication between you and the casino to kristina.s@casino.guru as well as your game history (if possible)? The most important are those, where you were told, that you fulfilled the wagering requirements and that your withdrawal was approved.
I hope we will be able to help you. Thank you in advance for your reply.
Best regards,
Kristina
Dear Dave,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and specify which bonus you claimed? I would like to read the bonus T&Cs. Also, could you forward any relevant communication between you and the casino to kristina.s@casino.guru as well as your game history (if possible)? The most important are those, where you were told, that you fulfilled the wagering requirements and that your withdrawal was approved.
I hope we will be able to help you. Thank you in advance for your reply.
Best regards,
Kristina