True Blue Casino - Player’s struggling to withdraw her winnings.

im withdrawing $1500 dollars and now when I try to log in it saids not available in Australia right now that was a week ago and my I'd and everything is done so I'm really stressing can you please help me

Hello Karen,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you have requested a withdrawal and later found out that you could no longer log in to your account? Would you be so kind and post here a screenshot of the message you receive when you try to access the account?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello thank you for you response and when I try to log on to true blue it saids casino not available in Australia it's Ben like that for a week I've withdrew money before $2500 last April with no problem now the site is closed

I've responded to you

Thank you for your reply, Karen. I've tried to access the website and I also come across the same problem:

Have you tried to get in touch with the casino via the email address (help@truebluenow.com) mentioned on the website?

Yes I have but I'll try again

I've just send another let's see if they reply I'm so angry how can they do this I've been playing this casino for years and no problem

Still no response from the support?

No I've heard nothing and now I'm getting worried I think my money is gone how can I play for years withdraw money then this ,so what do you think? Have they closed off access to me

Thank you very much Karen for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Karen,

I looked at your complaint and will do my best to help you. I would like to invite True Blue Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal and why she can't access your website?

Thank you so much I so hope they reply right before Christmas so not happy

Greetings all,

Apologies for the lag in response, they force me to take time off sometimes if I won't do it myself. 🙂

I am having your case reviewed Karen, hopefully I have some information for you shortly.

Best wishes,

Nick and True Blue

Hello I just want to let you know that my money has been approved and they are now azurehand so it is all sorted out thank for your help and now I'm very happy

Dear Karen,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru