True Blue Casino - Player’s struggling to log into his casino account.

I had spoken to Brian child's which I requested for a top up and he advised I wasn't eligible and I had left the chat as I was disgusted at the fact that I have been treated poorly and scammed due to the fact I have deposited almost $20,000 in the last month and half. After closing the chat I came to log back in and I get a notification the website isnt available which I have screenshot to prove, when I tried logging in from a different device it logged me in then logged me out and ended up getting the same error message. I have email the support team from true blue casino from Tuesday and they yet not replied to my email. I was promoted to a VIP level 3 due to the fact at how much I deposit and I have been blocked from everything and I can't even access the account so that I get my evidence of transactions however I do have my bank statement to prove the amount of money I have spent. I was due for my monthly vip insurance cash back on 3rd August 2020 which would of of been over $3000 as just July alone I have deposited $15,000 And lost it however now they have banned me and won't even reply to my emails.

Dear Dee,

thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions, so we can fully understand your case. Were you able to log into your casino account since then? Have you requested for a withdrawal in the casino recently or in the past? Is your KYC verification complete in the casino? Do you have any communication with the casino relevant to the case? If yes, please forward it to nikolas.b@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

We haven't received any news from the player. I'm now extending the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

We rejected the complaint because the player didn't respond to our message.