True Blue Casino - Player’s account has been blocked.

I deposited $250 from my account , got a 280% match bonus, I played thru the $28k play thru before I was able to withdraw, I won 9k I withdrawn it , then 1 week later my account was closed I messaged them they said it’s there discretion to close my account without a valid reason , I got verified with my license amd selfie I even send them a pic of my bank card to prove nothing wrong was going on and they stopped replying

Dear Mohammed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. Lastly, could you please advise the correct disputed amount as you’ve submitted the complaint for $250?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Mohammed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.