True Blue Casino - Player is not satisfied with casino services.

Have a pending withdrawl request of 2500$ that is still waiting to be approved. Requested the 8/12/2021. Its been almost 50days. Contact them every second day just to hear the same bot replies and that they are putting my request in priority bla bla. Been saying that for a month and half, nothing has changed.

Dear Neoz,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Was this your first attempt at a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Additionally, I would like to point out, that True Blue is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/True-Blue-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi kristina,

No, I had couple of withdrawls in the past. All docs and details are ok. Been contacting them via live chat every second day just to get the same replies of being sorry for the delay and to wait a bit more( what a joke).

Thank you very much Neoz for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Neoz

I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite True Blue Casino to the conversation to participate in the resolution of this complaint.

Thanks for your help adam. We'll see if something moves.

Greetings all,

I reviewed the situation yesterday for you Neoz and we have an approval on your requested withdrawal as of a few moments ago. I will now see what I can do about getting that out the door to our 3rd party for payment, hopefully by the end of the week. Once payment has been issued to our 3rd party you are generally looking at 3-10 business days before it is reflected in your bank account.

I'll let you know here when we have some additional progress.

Best wishes,

Nick and True Blue

Hi nick,

Yes, finally I saw it was approved. Now I,ll be waiting for the funds to reach the bank and will let know. Thank you.

Hello Nick, thank you for your response. Neoz I will extend the timer to allow for the payment to be made in the time frame Nick has mentioned, please do let us know if there are any further developments in the meantime.

Hey all,

Just confirming that payment left the casino to our 3rd party yesterday afternoon (local time), as I said we are generally looking at 3-10 business days before it registers in your bank account but you should be seeing it relatively soon Neoz. 🙂

Best wishes,

Nick and True Blue

Dear Neoz,

That's great! I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.