Tropicalbit24 Casino - Player’s winnings have been confiscated.

Hi.

I played for a while at casino’s sportsbook. My account has been fully verified and I have made several deposits/withdrawals. But out of nowhere, they just deactivated my account and told me that their bookmaker was closed and I was not allowed to use it. As I understand from their excuses is that they just deleted link to sportsbook(not disable it) from the main page and this is enough to confiscate players winnings. This is nonsense as their sportsbook worked just fine. I put my time and effort on sports betting and want to get my fairly gained winnings.

Dear roku,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

I didn’t know that you do not consider complaints when it comes to sports betting. Anyway, I'm fine if you reject my complaint. Hopefully my complaint will still be visible to casino.guru visitors.

Thank you very much, roku, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.