Tropicalbit24 Casino - Player’s account has been disabled.

I made a deposit and kept playing away and book of Aztec Plays well and made a couple off withdrawals and cancelled some too I bet higher up to 2 euro a bet and had a withdrawal off €600 €1000 €1000 and €300...I then received a email from them to say I my account its closed and my funds removed like wtf

Dear bigmick81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Have you accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I sent a email to you I got got suspicious activity from my site because I cancelled a withdrawal and played on ...if there withdrawal process wasn't so long I wouldn't of been tempted to play on

I sent a email to you I got got suspicious activity from my site because I cancelled a withdrawal and played on ...if there withdrawal process wasn't so long I wouldn't of been tempted to play on

Hi bigmick81,

I’m sorry but you haven’t answered any of my previous questions. Please check my earlier reply and try to assist. Please understand that all the requested information is essential if we wish to proceed with the case. Thank you in advance.

yes I was with the casino in the past and during the summer I closed my account due to a technical problem in there side where money was coming from my account and not reaching them so I closed the account and only reopened this month on the 18th or 19th of this month and on the 20th I made a deposit and won big . I did not play with a bonus as I never do . yes I have won from this site before and they paid out but it was nothing this big

yes I was with the casino in the past and during the summer I closed my account due to a technical problem in there side where money was coming from my account and not reaching them so I closed the account and only reopened this month on the 18th or 19th of this month and on the 20th I made a deposit and won big . I did not play with a bonus as I never do . yes I have won from this site before and they paid out but it was nothing this big

Thank you very much, bigmick81, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thank you

Hello bigmick81!

I will take care of your complaint from now on. In order to proceed I would like to invite representatives of Tropicalbit24 Casino into this complaint's thread to provide us with an explanation and help us with the resolution of the case.

there refusing to answer me on email...I no I done nothing wrong on the game as all I do is press a button and have a transcript from chat today I can attach it

I haven't heard anything about my case and tropicalbit24 casino still refusing to contact me

Hello bigmick81!

We have managed to get in touch with the representatives of the casino, however we still need to figure out some details for them in order to make any response in this thread. I have already notified them once again.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

hopefully we get it sorted out and I thank you for your help

any update casino still hasnt replied to me

Hello bigmick81!

I regret to inform you that there was no further response from the Tropicalbit24 Casino's end unfortunately. As we have our hands tied at this point it leaves us with no other option than to close this complaint as 'unresolved', which will have a negative impact on the casino's rating.

I wish you will not encounter any more issues in the future.

The casino can request reopen for this complaint.