The player from United Kingdom has tried to redeem advertised bonus without being successful. As the player has closed his account, we ended up rejecting this case.
Triumph Casino - Player’s criticizing false advertisement of bonus.
Amount: €557
Triumph Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Triumph Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Dear Craig,
Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your issue. Please understand that in general, casinos accept no responsibility for bonuses advertised by external sources such as affiliated sites or forums. Do I understand it correctly that you have decided to close your account? Is there anything else we could do for you? I will be waiting for your reply patiently.
Best regards,
Petronela
Public
Public
4 years ago
The bonus offer was not from an outside source as I went onto my account then looked at my bonus page and found the above, it had no terms or needed any previous action to activate it.
Yes I closed my account
Thanks
Craig
Public
Public
4 years ago
Once again, I’m sorry to hear about your negative experience. Since you have closed your account, I’m afraid, there is not much we could do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.
