Triumph Casino - Player requests her deposits to be refunded.

I was recently told by a legal representative that if a website outside of UK accepts a UK player without a UKGC licence they are required to refund back the charges made.I was recently told by a legal representative that if a website outside of UK accepts a UK player without a UKGC licence they are required to refund back the charges made.I was recently told by a legal representative that if a website outside of UK accepts a UK player without a UKGC licence they are required to refund back the charges made.I was recently told by a legal representative that if a website outside of UK accepts a UK player without a UKGC licence they are required to refund back the charges made.After losing over £1300 without any winnings I decided to check on their website and have realised they are not supposed to be accepting UK players without a UKGC licenceThere terms and conditions has a list of all countries not accepted and UK is not one of them listed.The most recent update to the UK gambling legislation, the Gambling (Licensing) Act 2014 postulates that all remote gambling operators providing services to customers in the UK ned to obtain a license from the UK Gambling Commission. .Casino have refused. Is there anything you guys can do to help ? Thank you for your time. I was recently told by a legal representative that if a website outside of UK accepts a UK player without a UKGC licence they are required to refund back the charges made.I was recently told by a legal representative that if a website outside of UK accepts a UK player without a UKGC licence they are required to refund back the charges made.After losing over £1300 without any winnings I decided to check on their website and have realised they are not supposed to be accepting UK players without a UKGC licenceThere terms and conditions has a list of all countries not accepted and UK is not one of them listed.The most recent update to the UK gambling legislation, the Gambling (Licensing) Act 2014 postulates that all remote gambling operators providing services to customers in the UK need to obtain a license from the UK Gambling Commission. .Casino have refused. Is there anything you guys can do to help ? Thank you for your time.

Dear Elena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that UKGC license is necessary only for those casinos which want to operate on UK market (targeting the UK) but if the casino does not target the UK market with their commercials (do not offer GBP currency, bonuses for UK players, etc.) and their license authority allows it, they can accept UK players, they are just not protected by UKGC.

Here is an example, that could help you better understand our standpoint:

You are from the UK, and in the UK people drive on the left side of the road - that's the law. In my country, people drive on the right side of the road. But we are not building special roads for UK citizens because their laws say people should drive on the left side of the road.

And the same principle is applied for the UKGC license - you are working on the UK market, you need to follow the UK law. But if you come to play in Curaçao licensed casino (by your free will and they are not targeting the UK market), you need to follow Curaçao laws.

Unfortunately, in this case, we are not able to help you and you have no right for refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by UKGC. Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Thanks for your help. Please close the case

We’ve rejected this complaint as ´ unjustified´. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.