The player from Germany felt unfairly treated by the casino after losing 610 Euros while playing specific games, despite his expectations of higher returns based on RTP values. The casino reviewed his concern and acknowledged that the actual RTP for the games was lower than expected, which led him to demand a refund of his bets. We concluded that the RTP values experienced by the player were within the expected variance for the games played, and therefore, a refund for the 610 Euros was not warranted. The explanation provided by the casino clarified that RTP reflects long-term averages and that short-term fluctuations are normal.
Trickz Casino - Player demands a refund due to unfair RTP.
Amount: €610
Trickz Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.4
Trickz Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
1 month ago
