HomeComplaintsTrickz Casino - Player demands a refund due to unfair RTP.

Trickz Casino - Player demands a refund due to unfair RTP.

Amount: €610

Trickz Casino
Submitted: 27 Jan 2025 | Case closed : 10 Feb 2025
Case closed Our verdict

Other

REJECTED

Case summary

The player from Germany felt unfairly treated by the casino after losing 610 Euros while playing specific games, despite his expectations of higher returns based on RTP values. The casino reviewed his concern and acknowledged that the actual RTP for the games was lower than expected, which led him to demand a refund of his bets. We concluded that the RTP values experienced by the player were within the expected variance for the games played, and therefore, a refund for the 610 Euros was not warranted. The explanation provided by the casino clarified that RTP reflects long-term averages and that short-term fluctuations are normal.

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