The player from Poland reported that Treasure Spins Casino had confiscated funds amounting to 4100.25 euros, citing general violations without specifying which were committed. The player insisted on being honest and requested the return of the confiscated funds. We explained that our forum deals with online casino complaints and lacks the insight to address issues related to sports betting. The complaint was rejected due to this limitation.
Treasure Spins Casino - Player’s winnings have been confiscated.
Amount: €4,100
Treasure Spins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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3 months ago
I would like to file a complaint about.25.07 the company Treasure Spins casino is operated by CW Marketing B.V. , a company registered in Curacao with the Commercial Register of Curacao No. 143854 and having its registered address at Schout Bij Nacht Doormanweg 40, Curaçao. This Service operates under the License No. 8048/JAZ2021-155 issued to Antillephone NV informed me that it confiscates my funds (except for deposits in the amount of 282 euros) in the amount of 4100.25 euros.As an argument was given a complete list of violations specified in the Rules (about 17 points) and did not specify a specific violation that I may have committed(or).I want to assure on my part that I did not violate the rules of the company, I am an honest and decent player and was shocked by the decision of the casino - it is an unjustified robbery.I ask to consider my complaint and demand for the return of my funds illegally confiscated by the casino.As a citizen of the EU (Poland) I demand the protection of my rights as a consumer and citizen from the illegal actions of the casino TreasuarSpins Casino
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3 months ago
Hello edo19727,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Treasure Spins Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Before the withdrawal of funds I verified my account - all the requested documents were provided and approved.No bonuses and bonus offers I did not use - this is my principled position.I made single (not repeated bets) on football in live.With the casino communicated with the casino - I wanted to know the specific reason - I was not informed, but sent all the paragraphs of the rules with violations, which they have - the standard response. Gave contacts of the organisation that issued them a licence, and supposedly they should consider complaints against them, but I think this organisation is not interested.At least on the Internet I found reviews of players who testify that none of them have not received answers to their complaints.Contacts of the organisation you provide you with Other contact details for Antillephone N.V.
Address: Heelsumstraat, 51 E-Commerce Park, Curaçao
Tel: +599 9-433-8808
E-mail: certria@gaminglicences.com
Website: https://www.gaminglicensing.com
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2 months ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
