The player from Norway had tried to withdraw €450 from a verified account but noticed the money had disappeared from his balance. He had experienced difficulties in contacting the casino’s support. The player had clarified that his account was not blocked, he had played mostly Secrets Of The Stones and Book of Dead, and he had not used any bonus. Later, the player confirmed that he had received his winnings from the casino. Consequently, we had marked the complaint as 'resolved' in our system.
Treasure Spins Casino - Player's winnings have been confiscated.
Amount: €450
Treasure Spins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
I have have a withdrawels of 450 euro on this casino
But suddenly when i was logged in to my playeracount today the money was removed from my profilpage
I have being trying to contact them without no responce on e-mail
There are never any chatoperator there 24/7
My acount on this casino is also verified
I have understood it to mean that there are also others who have experienced the same as me,when it comes to this casino
I hope you can help me with this problem,so i can have my money to my bankacount soon
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3 months ago
Dear Gaysir8,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Treasure Spins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was your casino account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
- Could you please share your attempts to contact the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
My acount was not blocked
I play mostly Secrets Of The Stones and Book of dead
I did not have any bonus
Is your e-mail thomas@casinoguru.com is that correct?
Then i will send you all documents i have regarding this casino
I did not try to withdraw that was already done for 2 days ago,it was today when i logged in the money was gone
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3 months ago
I have now got the money from Treasurespinnscasino.com,so you can say that this case is not any case anymore
Thanks to Treasurespins Casino for the money
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3 months ago
Dear Gaysir8,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
