TotoGaming Casino - Player’s verification has been delayed.

Hi, I have new registration at totogaming.com. I have played several days, and decided to verify my account. And I started to upload the documents on 30.03.2020, but still have no answer from them if my account is verified .I asked the live chat support, but they said to wait. 11 days past, and no answers to my emails.

Dear Tsonev,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

They did not respond to my emails, the live chat also. Can you ask them what is the problem?

They did not respond to my emails, the live chat also. Can you ask them what is the problem?

Thank you very much Tsonev for your quick reply. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, 

I contacted the TotoGaming Casino, so hopefully we will receive an answer soon.

Hello Dear Tsonev, 

Please, can you provide me your player ID in TotoGaming.com, please send it to my email: support@totogamingaffiliates.com 

I will try to help you asap. 

Thanks 

REgards

Kristine 

Affiliate Unit Manager 

TotoGaming.com 

I received an email, that my account is verified. I'll keep you in touch, about my first withdrawal if there are any problems

Thank you for letting me know! I will keep this complaint opened until you successfully receive your withdrawal.

My first withdrawal was successful.The case can be closed.thanks for your help

Congrats Tsonev76 ! 

I hope you always win and cash out!!

Regards

Kristine 

Affiliate Unit  Manager 

Hello,

Thank you so much for letting me know! I am really happy that we were able to help you to resolve your problem. 

I hope you won't come across a problem like this again.