The player from Poland faced difficulties with account verification at a casino that had the same name and owner as a previous casino that closed without paying him 60 euros. He had been trying to provide verification documents for two months, but the casino continued to request new ones. The Complaints Team acknowledged the issue but noted that a previous complaint regarding the same matter had already been investigated. As a result, the current complaint was rejected, and the player was advised to submit any new information to potentially reopen the previous complaint.
TotoGaming Casino - Player's account verification is delayed.
Amount: €60
TotoGaming Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
TotoGaming Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Translation
The previous casino with the same name closed its operations without paying me 60 euros. For 2 months, I tried to verify my account, sending them new documents every day. Each time, the casino requested a new document.
I see that this casino has the same name and owner.
Can I please ask for help in resolving this issue?
The casino has a very high rating. Is it going to operate the same way as the previous one?
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2 months ago
Dear kaczka381,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
When was the last time you communicated with the casino regarding your verification?
Are you able to access your casino account?
Please provide me with the specific link to the casino where you are experiencing difficulties.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Translation
The casino was fine with me at first, when I sent all the documents the casino confirmed my withdrawal but the funds have not been transferred to my account yet, I have been writing to the casino every day for two weeks but they do not respond to my messages at all
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2 months ago
Translation
I no longer have the strength for these casinos, this is probably the 6th casino that has cheated me out of money, how is it possible that such casinos even exist?
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2 months ago
Dear kaczka381,
I apologize for the oversight, but I’ve just noticed that we previously investigated a complaint regarding this same issue. As a result, I must unfortunately reject this complaint, as we generally do not publish multiple complaints for the same matter.
If you have any new evidence or important information that could assist in resolving this issue, please submit a request to reopen your previous complaint, and we’ll do our best to reach out to the casino once again. I kindly ask that you submit only one complaint per issue to avoid confusion.
Thank you very much for your understanding, and I appreciate your cooperation.
