The player's deposit did not arrive into his casino account. The complaint was resolved as the player received his money.
Tornadobet Casino - The player's deposit did not arrive.
Amount: €50
Tornadobet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Tornadobet Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I deposited 50 euros via "Flexpin" on December 24th, 2022, unfortunately the amount has not yet been credited to my account and of course I can no longer use the Flexpin voucher anywhere else, since it was already used for the deposit at Tornadobet.
I reported the issue to live chat and sent proof screens of the voucher purchased and the deposit, no response since.
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1 year ago
Dear Illmtc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 year ago
Translation
In the live chat, I am only ever told that the case has not yet been processed by the finance department.
After several weeks, that sounds very unbelievable.
I have the feeling that the 50 euros will never be credited to my account.
Do you have contact with this casino?
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1 year ago
Dear Illmtc,
Could you please forward all the supporting evidence (confirmation of payment) and communication between you and the casino to nikolas.b@casino.guru?
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1 year ago
Dear Illmtc,
Is there any way to prove that the voucher was used in Tornadobet Casino? Non of the screenshots you provided is showing that.
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1 year ago
Translation
Hello,
No, unfortunately not.
Only the two screens, unfortunately I can't upload more as proof. Since the code is entered directly when making a deposit.
I sent the screen with the link (successful transaction), everything is displayed there where the money went (TransID ect.)
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