The player from Austria had his withdrawal voided without further explanation. We’ve rejected this complaint as per the player’s explicit request.
TonyBet Casino - Player’s withdrawal has been cancelled.
Amount: €500
TonyBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I requested a payout of 500 euros from Tonybet on December 23, 2022, which was rejected despite valid registration, but was then no longer credited to the account.
Automatic translation:
Public
Public
1 year ago
Dear Mario888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise if your winnings were accumulated with or without an active bonus? Which payment method you have opted for to withdraw your winnings, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Now it has been announced on Tonybet's website that they have switched to the Ontario license! On my account it says "checked" everywhere in the documents - in green color. Paysafe Card was selected as the payment method, the profit after a deposit totaling EUR 287 was approximately EUR 1,100, and I have requested a payout of EUR 500, the rest of 600 ,-- EUR was then gambled away again, but the win was not in a bonus round. The cheek is that the payment of the 500 EUR was rejected because of an invalid payment method, BUT THE AMOUNT OF 500 EUR WAS THEN WITHHOLDED AND THE ACCOUNT WAS NO LONGER CREDITED BACK! I've never experienced anything like that.
Automatic translation:
Public
Public
1 year ago
Translation
Now it has been announced on Tonybet's website that they have switched to the Ontario license! On my account it says "checked" everywhere in the documents - in green color. Paysafe Card was selected as the payment method, the profit after a deposit totaling EUR 287 was approximately EUR 1,100, and I have requested a payout of EUR 500, the rest of 600 ,-- EUR was then gambled away again, but the win was not in a bonus round. The cheek is that the payment of the 500 EUR was rejected because of an invalid payment method, BUT THE AMOUNT OF 500 EUR WAS THEN WITHHOLDED AND THE ACCOUNT WAS NO LONGER CREDITED BACK! I've never experienced anything like that.
Automatic translation:
Public
Public
1 year ago
Translation
At Tonybet: "KLARNA" was used as the deposit method, then the same method for withdrawal is NOT POSSIBLE for the withdrawal. If you then select another payout method because "KLARNA" is not possible, it will be rejected because you are not using the same payout method as the deposit method. A very clear SCAM. From the outset, you have absolutely no chance of making a payout if you use "KLARNA" for the deposit!
Automatic translation:
