The player from Greece had a problem with a withdrawal delay. After undergoing verification and approval, the casino required another bank statement, which had already been provided in Greek. Despite this, the casino then asked for another document after an additional 11-day delay. We attempted to assist the player by requesting further details and contacting the casino. The casino confirmed the account verification and approved the withdrawals, stating they would be processed within 7 business days. However, the player did not respond to confirm receipt, leading us to reject the complaint due to lack of communication.
The player from Greece had a problem with a withdrawal delay. After undergoing verification and approval, the casino required another bank statement, which had already been provided in Greek. Despite this, the casino then asked for another document after an additional 11-day delay. We attempted to assist the player by requesting further details and contacting the casino. The casino confirmed the account verification and approved the withdrawals, stating they would be processed within 7 business days. However, the player did not respond to confirm receipt, leading us to reject the complaint due to lack of communication.
Automatic translation: