Tipico Casino NJ - Player’s deposit has never been credited to his account.

Hello, Guru

12 april i deposited 1000 euro with sofort as deposit method. After i completed the deposit i saw that the money was not added to my account. So i was angry beause this is the 3th time that this happend. First time was an 100 euro deposit de 2nd time an 200. These 2 deposits are solved already!. But the 1000 euro deposit still not! I really want my money. I sended already an bankstatement showing that the 1000 euro left my bank account. I hope that they will fix it soon!! But please please look out here with deposits!!!!

Dear Kyle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward me the receipt of payment? Have you tried to communicate this issue with your payment provider? What was the issue with first two deposits? I hope we will be able to help you to resolve this issue and locate your missing funds as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello i dont know what the problem is! I complete an deposit so on my bank is the money gone?? I see an transaction id. These 3 deposits are sofort deposits. I called my bank 3 days ago the money is sended to them and will not go back on my bank. So i really want my missing 1000 euro. Where can i send the proof of deposit to? 

Regards kyle

Thank you Kyle for your quick reply. You can forward the receipt to petronela.k@casino.guru or upload it here when replying. Thank you very much in advance.

Dear Kyle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.