A long-time player from Germany was dissatisfied with the treatment she received during a withdrawal attempt. Despite being verified and not using bonuses, her withdrawal had been delayed for over a week. The player clarified that she was denied the option to withdraw her winnings rather than experiencing a delay. Despite our team's efforts to assist, the player decided to self-exclude and requested the closure of the complaint. We respected the player's decision and closed the case as requested.
Tipico Casino DE - Player experiences withdrawal delay and customer service issues.
Amount: €580
Tipico Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
Public
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7 months ago
Translation
I've been a customer for several years, and although it's fine that I've spent a lot of money, the treatment I've received when requesting a withdrawal is unacceptable. It feels like they're treating me as though I'm incompetent and just fooling me around. Honestly, I wouldn't recommend this site. Whether it's sports betting or the casino, it's nothing but a headache. Despite being verified and not taking any bonuses, I've felt strung along for over a week now.
Automatic translation:
Public
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7 months ago
Dear Kewin1705,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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7 months ago
Translation
Dear Petronela,
I understand your explanation and thank you for your feedback. However, I would like to clarify that my concern is not about waiting for a withdrawal, but rather that I was actually denied the option to withdraw
Automatic translation:
Public
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7 months ago
I apologize for the delayed response. Could you please advise if you were informed by the casino why you can't withdraw your winnings? Were your winnings accumulated with or without an active bonus?
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7 months ago
Dear Kewin1705,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Translation
When I asked, various things were thought up, such as a one-year deposit all at once 🤣 or that the man should verify himself again.
I'm fed up and have decided to block myself from the site and delete my account. I would like to close the case and just create a movement!
Automatic translation:
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7 months ago
We’ve rejected this complaint as per player’s explicit request.
I wish I could be of more help. I’m very sorry we couldn’t assist you in resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.
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