The player from Peru is complaining about declined winnings from sports betting due to an unfinished game. We rejected this complaint as it was sports betting related.
They cannot pay a bet claiming that the game did not end officially, when it already ended a day ago and it is already registered even in the leaderboard.
When I am winning several times they have returned the bet without the win.
Dear Juan,
Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting?
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela