HomeComplaintsTimberazo Casino - Player’s winnings from sports betting have been declined.

Timberazo Casino - Player’s winnings from sports betting have been declined.

Amount: ??

Timberazo Casino
Safety Index:Low
Submitted: 28 Nov 2020 | Case closed : 13 Dec 2020
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Peru is complaining about declined winnings from sports betting due to an unfinished game. We rejected this complaint as it was sports betting related.

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3 years ago
Translation

They cannot pay a bet claiming that the game did not end officially, when it already ended a day ago and it is already registered even in the leaderboard.


When I am winning several times they have returned the bet without the win.

Automatic translation:
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3 years ago

Dear Juan,

Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

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3 years ago

Dear Juan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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