TikiTaka Casino - Player’s withdrawals are delayed due to verification issues.

I made two withdrawals of 500 euros and one of 400 euros. They processed the first one normally, but not the other two. They requested account verification, and although I sent everything they asked for, they rejected the documents. I sent an email, but no one responded. I used the chat, and they told me to send an email and that they couldn't assist me. It's been two weeks of sending all the requested documents, and they keep rejecting them. This is a scam. There's no way they will ever pay up.

Dear malamatas1924,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have uploaded the documents they asked for, yesterday I uploaded the same documents again, they are asking for my card, photo and card transactions... I have sent all these documents at least 3 times and they reject them when I ask them why no one answers me... only to upload them again... this is not possible... with the same documents I have done identification at at least 10 casinos and tiki taka rejects it

Thank you very much for your reply, malamatas1924. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear malamatas1924,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.