The player from Greece experienced delays with two withdrawal requests of €500, which had not been approved after four days. Despite being assured of their timely processing, the player had yet to receive the funds. After further communication with the casino, the issue was resolved, and the player received her withdrawals. The Complaints Team marked the complaint as 'resolved' in their system.
TikiTaka Casino - Player's withdrawals are delayed.
Amount: €1,000
TikiTaka Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
TikiTaka Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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2 weeks ago
Translation
Good evening, I have been facing an issue with two withdrawals of €500 for the past four days, and they haven’t even been approved yet, even though there doesn’t seem to be any problem. They keep telling me to be patient and that I will receive them anytime now, but nothing happens. Can someone help me with this?
Automatic translation:
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2 weeks ago
Hello Xtina,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TikiTaka Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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2 weeks ago
Translation
Good morning it looks like my account doesn't need any verification. I haven't played any Bonuses and any promotions but with real money. I last spoke today at 8:30 in the morning and all they say is sorry for the delay please be patient and we will everything we can but this is what they have been telling me for days and the withdrawals are not even at the stage for approval
Automatic translation:
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1 week ago
Translation
Good evening after a lot of effort and communication with the casino the issue has just been resolved and I have received my withdrawals a while ago. Thank you very much for your help and time
Automatic translation:
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1 week ago
Dear Xtina,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
