TikiTaka Casino - Player's withdrawal is delayed and cancelled.

Originally my 1st withdrawl was processed no problem

My 2nd withdrawl axeeek last Saturday was cancelled after 5 days because my cookies/ cache needed deleting I done this and on Wednesday last week requested another withdrawl today after 5 days it was cancelled again they said it was my bank who cancelled it Iphoned my bank they confirmed it was never sent to or received by my bank it was as before a clear lie they have no intention in paying me my £200 I have won, it was direct winnings for money deposited, no bonus, free spins etc can you assist me in getting my money paid to me which is owed to me legally

Dear Palfcc22,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you tried requesting a withdrawal again? Which next steps did the casino recommend?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal currently pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Account had been verified

No pending additional withdrawls waiting

Told to try again which I did yesterday!

Thanks for your reply.

• Could you please share the screenshot of your withdrawal requests with the status visible?
• Could you please share with me your communication with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I have received my funds today.

Hint.

If you fail to received money by selecting visa debit card option - which I did.

Try using the international bank transfer option - which I did

Did this on Sunday , today go email at 8am confirming it had been processed , 2 hrs later checked my bank account funds had arrived

Withdrew £200 received £198.30 so it cost me £1.70 -a small price to pay I think!.

Hint, when TikiTaka cancell a withdrawl request they email you to inform you-

Read the email as it states 'Hint" you can you bank transfer to withdrawl money from your account.

Almost sounds like they know about the issues people have withdrawing money and they reminding you of a different option to do so.

Hope this helps you guys and good luck with your withdrawls .

Maybe a idea to quit whilst your ahead having hot your winnings back.....!

Dear Palfcc22,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru