The player from Portugal requested a withdrawal of 500€ after reaching 1200€ in winnings, but the request was denied due to a technical error, and access to the site was blocked. Despite multiple attempts to contact support, she received no response. The issue was eventually resolved with the casino, and the player confirmed the resolution.
TikiTaka Casino - Player's withdrawal is delayed and account access is blocked.
Amount: €1,200
TikiTaka Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
TikiTaka Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I have always played at this casino without any issues, making only deposits and never withdrawals. When I reached 1200 € in winnings, I requested a withdrawal of 500€ on 10/13. On 10/14, I received an email stating, "We would like to inform you that your withdrawal request was not successful due to a technical error on the part of the payment service provider," and they have since blocked my access to the site. I have contacted support several times and they do not respond.
Automatic translation:
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1 month ago
Dear RaRaRaRa12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before the casino blocked your account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Good afternoon,
the matter has already been resolved with the casino.
Thank you very much for your help
Automatic translation:
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1 month ago
Dear RaRaRaRa12,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
