The player from Greece had requested a withdrawal 6 days ago, which had not been approved despite being told it would take 3 business days. After following up with customer service, he felt it might be a scam and doubted he would receive his money. The Complaints Team had extended the response time by 7 days to allow for further communication, but ultimately, the case was rejected due to a lack of response from the player. The team remained open to assisting if the player chose to reopen the complaint in the future.
TikiTaka Casino - Player’s withdrawal is delayed.
Amount: €100
TikiTaka Casino
Safety Index:Below averageSafety Index
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5.7
TikiTaka Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I requested a withdrawal 6 days ago, and it hasn't even been approved yet. I contacted their customer service; initially, they told me it would take 3 business days. After the 3 business days passed, they said it would be resolved as soon as possible. I don't expect to receive the money; it seems to be a scam. I just hope no one else falls for it.
Automatic translation:
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2 months ago
Dear nanspi94,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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2 months ago
Dear nanspi94,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
