TikiTaka Casino - Player's withdrawal is delayed.

I REQUESTED A WITHDRAWAL ON 24-12, THAT IS 8 DAYS AGO, AND EVERY DAY ON THE CHAT THEY TELL ME TO BE PATIENT BUT THEY DO NOT GIVE ME MY MONEY.

Dear tryleon7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good morning,

There was no withdrawal cancellation, it's just been in processing for 9 days and the chat is telling me to be patient.

Thank you for the clarification. Please note that usually, we recommend players wait up to 14 days after requesting their withdrawal for the winnings to appear in their bank account. Withdrawals may take a couple of days or even weeks to get fully processed. This delay may be caused by unfinished KYC verification, gameplay investigation, a high volume of withdrawal requests, or some external actors that the casino cannot influence.

Could you please specify if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

What types of games did you play (e.g. slots, live casino games, sports betting)? 

Dear tryleon7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.