The player from the United Kingdom successfully completed one withdrawal, but after several other transactions, his account was blocked and a recent withdrawal of 300€ was canceled without clear communication. He received conflicting information when he contacted live chat support. The issue was resolved when the player confirmed that the casino had refunded the amount, allowing the complaint to be marked as resolved.
TikiTaka Casino - Player's withdrawal has been cancelled and account blocked.
Amount: £300
TikiTaka Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Made 1 successful withdrawal the deposited further (around 20 transactions) lost most of it but on the last withdrawal managed to get 300 so made a withdrawal.
It was pending and then suddenly i got got email to say it was cancelled when I went to log on I also saw they blocked my account since then I've been given different information everytime I go onto live chat one minute they say my withdrawal has been processed then they say its cancelled or to wait for an email with more details but I never get any email.
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2 months ago
Hello Elena1233,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TikiTaka Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
No bonus used I managed to win back only 1 quarter of what I lost aswell
Account didn't need verifying as stated by them and as I said also managed to withdraw x1 times before previously
Still talking to them now they emailed now keep saying they've refunded me but they haven't then I go on live chat who tell me it's still under investigation
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2 months ago
Hello Elena1233,
Would it be possible to forward the communication between you and the casino (live chat or e-mail support) to nikolas.b@casino.guru for further review?
Can you also please provide some further details like - what kind of games were you playing, how much exactly was your last deposit and what was the amount you were able to withdraw from the casino in the past?
Looking forward for your answers.
Regards,
Nick
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2 months ago
Dear Elena1233,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
