TikiTaka Casino - Player's account has been closed, and funds are confiscated.

Hi sir my name is fizan ***** i have to se you solve many cases i have to see tour profile accutaky recently i have to play with tikitaka casino i have depsite 1000euro and win 2800euro when my funds going b withdraw first they canceld my funds after 5days and told try again they do that like 1 month after say upload identity when i have to upload my pasport pichur after they told me my account has closed i ask tell me the reason and tell about my funds they never say nothing no one touch me back i received 1 email i am also atached they say i ask him blocked my account i have inside my 2800euro funds why i am asking closed my account now days they nothing touch me back dear sir if you solve my case i swear i am so happy to you otherwise my situation almost die i dont have more money my moom

Dear Fizan736,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you asked the casino to close your account? What was the reason for account closure?
• Have you asked the casino to pay out your winnings after your account was closed?
• Could you please share with me your attempt at communication with the casino regarding the payout of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas