TikiTaka Casino - Player's account has been closed, and funds are confiscated.

Hi sir my name is fizan ***** i have to se you solve many cases i have to see tour profile accutaky recently i have to play with tikitaka casino i have depsite 1000euro and win 2800euro when my funds going b withdraw first they canceld my funds after 5days and told try again they do that like 1 month after say upload identity when i have to upload my pasport pichur after they told me my account has closed i ask tell me the reason and tell about my funds they never say nothing no one touch me back i received 1 email i am also atached they say i ask him blocked my account i have inside my 2800euro funds why i am asking closed my account now days they nothing touch me back dear sir if you solve my case i swear i am so happy to you otherwise my situation almost die i dont have more money my moom

Dear Fizan736,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you asked the casino to close your account? What was the reason for account closure?
• Have you asked the casino to pay out your winnings after your account was closed?
• Could you please share with me your attempt at communication with the casino regarding the payout of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi dear sir thmoas i have to se you exclated my case i am so happy to see that sir they told i did not pass the kyc verification other email i received you we have to closed your account upon your request i did not ask him anything about my account closed live chat everywhere they dont touch me tody recently i received from them email they esclated my case other department about my funds nothing more they say to me when i was make tikittaka account my total despite 1000euro and i win like 2800 euros when i go withdraw they after five days cancellation my withdrawal and say your bank doest not accept your casino payment i have to deposit tikitaka casino some money like 20euro depsite and trying to withdraw same depsite method they told me upload your id then you get your payment when i have to upload my own identity with my selfi after fee over i have to see my account going underview same time i go withdraw livechat tikitaka they told your funds save dont wry about that your account under review and after whej i go back with live chat when they see my case and leave chat with me today i have to receive email from tikitaka i also that information otherwise i dont ask him closed my account nothing i say 

Hi dear sur thomas i hope are u doing good sir i think you are not interested my case😭you dont care my situation i know if tikitakacasino closed inside 2800euro how feel that i dont as well my whole money they took without any reason no one solve my caseee😭🥹 when i talk to you feel you earlt solve my case now days you did not respond me pleaseeee sir solve my case save my life😩😭

Dear Fizan736,

Thanks for your patience.

Could you please list which documents you provided to the casino and when?

Could you please send me the communication from the casino where they informed you you didn't pass account verification?

Send it to my email or share it here.

Looking forward to your reply.

Fizan736,

I realized you contacted me on a no-reply email where you provided a reply.

It came to our attention you provided fake documents, which unfortunately invalidated your complaint against the casino. Such practice is obviously against the rules of any online casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. I encourage you to abandon such practices in the future.