The player from Portugal requested permanent account closure due to gambling problems, but after multiple emails to support, his request was not addressed. This inaction has led to ongoing losses, prompting him to continue filing complaints against the casino.
TikiTaka Casino - Player's account closure request is ignored.
Amount: €410
TikiTaka Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
TikiTaka Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
2d 18h 25m 55s
Case summary
21 hours ago
Public
Public
6 days ago
Translation
I requested that my account be permanently closed for reasons related to game problems.
After several emails to support as requested on the website, these were not dealt with.
This inaction on the part of the company has resulted in an ongoing loss associated with the problems described above.
I will continue to file complaints until they are held accountable for the damage caused.
Automatic translation:
Public
Public
5 days ago
Dear Eltoromar,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your casino account still accessible to you?
- When was the last time you received any response from the casino? Does the casino communicate with you via live chat or email?
- Could you please share your initial attempts to self-exclude or close your account and any responses from the casino you received?
- Could you please forward the original email you sent to the casino on 25/03/2025 at 23:19, not just as a PDF?
- My email is tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
5 days ago
Translation
Good afternoon Tomas,
I've already sent you an e-mail.
Thank you
Automatic translation:
Casino Guru is examining the case
