The player from Portugal has pending withdrawals for four days and receives the same response regarding their status. Additionally, a sports bet error led to a double deduction of €342, but despite contacting support, the issue remains unresolved, and no email follow-up has been received.
TikiTaka Casino - Player faces delayed withdrawals and betting errors.
Amount: €1,500
TikiTaka Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 29m 32s
Case summary
3 hours ago
Public
Public
9 hours ago
Translation
The withdrawals I've made have been pending for 4 consecutive days. When I ask in the chat, the responses are always the same: "It's in the queue."
Another even more serious issue occurred with a sports bet I placed.
I bet on an event, and the bet resulted in an error. I placed the bet again, and it was processed, showing only one open bet. Even when it was closed, only that bet was closed. However, the betting amount of €342 was deducted twice. I contacted chat support, and no one resolved the situation. They said they would respond via email. Until now, I haven't received a single email about the matter.
Automatic translation:
Public
Public
4 hours ago
Dear diogobatista51,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
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3 hours ago
Translation
The most serious problem is the wrongly charged bet. Yesterday I placed a bet worth €342. The balance was €842. I placed a bet of €342 and it gave a "general error", I placed the bet again and the amount was withdrawn twice, i.e. €684.
I contacted the chat and no one solved the problem. Please solve it.Automatic translation:
Casino Guru is examining the case
