Thunderpick Casino - Player's account has been closed and funds confiscated.

Hello

I got scammed by thunderpick.io

I deposited there `~`545€ by crypto and on 9th Nov I was requested to do KYC. I provided them all documents on time but they closed my account and seized all my own deposited money with little profits that I made by playing in sports/casino. This was my only one account in this casino so I don't understand this situation.

I did not use or abuse any bonuses, just played casually and they randomly decided to scam me. This casino should be blacklisted for operating without valid license and scamming people left and right.

Hello mkelly777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Thunderpick Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Did they specify how exactly did you breach their terms?
• Would it be possible to forward the screenshots to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hi Nikolas

-Could you please advise since when exactly is the verification process ongoing?

You have it in the screenshot, also I previously mentioned it already, 9th Nov 2024

-Did they specify how exactly did you breach their terms?

This is also shown in the screenshot.

-Would it be possible to forward the screenshots to nikolas.b@casino.guru?

Sure, I sent an email.

Dear mkelly777,

Thank you for the additional information.

Unfortunately, we regret to inform you that we are unable to assist further with your complaint. Thunderpick Casino has not responded to complaints on our platform, and in the past, they have failed to provide sufficient evidence. Given their lack of cooperation, we will mark your complaint as unresolved, which will impact their safety rating.

Furthermore, Thunderpick operates without a valid license, so there is no regulatory authority we can direct you to. However, the casino has requested that any complaints be sent directly to their customer service team at service@cs.thunderpick.io, with the option to escalate the matter to a Customer Service Supervisor if needed.

19.2 We prefer to deal with disputes internally in accordance with the above procedure. If you are not satisfied with the resolution of your complaint, you can also direct your complaint to the Dispute Resolution Office (DRO). Complaints must be submitted not less than seven days and not more than six months after the date on which the subject of the complaint first arose. To contact the DRO, Click HERE.

We are truly sorry that we cannot do more in this situation. We recommend contacting Thunderpick directly as outlined in their terms and escalating your complaint if necessary.

We wish you the best of luck and hope you are able to resolve this matter.

Best regards,

Nick

Casino Guru