The player from Ireland reports being scammed by Thunderpick, which suspended their account without reason after a withdrawal request of 1300EUR. They state that their account was verified, and after previously withdrawing 2829EUR, the remaining funds are now inaccessible.
Thunderpick Casino - Player's account has been closed after withdrawal request.
Amount: €1,300
Thunderpick Casino
Safety Index:Very lowSafety Index
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Case opened
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Waiting for Casino Guru to reply
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Case summary
8 hours ago
Public
Public
2 days ago
Hello
Thunderpick just scammed me for 1300eur, I had my account verified, my total deposits were around 800eur and I already withdrawed 2829eur and 1300eur was left in my account that I decided to withdraw. After I requested 2nd withdrawal they suspended my account without any reason and did not pay out this 1300eur, between previous withdrawal and 2nd one there was no activity on account, I didn't use any bonuses nor I abused any terms, seems like this fraud casino just decided to not pay my all winnings.
I suspect that they are just scamming people as they operate at the moment without any valid license so they are not controlled by any entity and can scam any customer they want.
Public
Public
yesterday
Hello limccarr,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Thunderpick Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you play casino games or sports betting?
- Did you contact the casino's e-mail support as the live chat usually can't give out as many information as them?
Looking forward to your answer.
Regards,
Nick
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