Thunderbolt Casino - Player's struggling to withdraw his winnings due to ongoing verification.

Win 100,000 after unlocking 7000 with 250 welcome in the jackpoint thieves safe after weeks and weeks documents and gmail document never verify the account because it is impossible to withdraw any earnings in the assistance chat every day they do not help

Dear Nito376,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dni obverse reverse, credit card obverse reverse, printed bank receipt

Porfabor ayuda ayudenme creo pensar q el cambio de moneda subfafricana 109.000 r son 5200euros llevo mucho con esto porfabor ayuda para verificar y poder hacer retiros

Thank you for your reply, Nito376. I'm sorry, but I can understand why the casino is unable to verify you with the documents you provided. The lighting is poor and some details are not readable.

I suggest that you submit new documents that are of better quality. Make sure that you are situated in a room with proper lighting and that all personal information is clearly visible and legible. If the casino still refuses to verify your account, please get back to us and we will intervene.

Thank you for your cooperation and understanding.

I do not load images on this page or with the mobile or with the tablet or with the aipad.

If you gave me an email, would you please help me, it's 5000 euros... please help me

I take a thousand photos of the ID...

I have tried it from my mother's mobile, mine, the tablet and the aipad does not load the files, images, please help, the page does not take the images

Neither with my mother's cell phone nor with the aipad nor with my cell phone nor with the tablet nor with light...the images do not load on this web page help please

The casino does not want to verify my account because it is 5000 uros, reached that conclusion after a whole month sending documents and translating in the support chat they said that I had to play half of it then that if I had two hotmail accounts I only have one registered in the casino... then instead of sending verification that if donation to do I don't know I'm out of work espiñao fridge empty....they shouldn't do all that I think I had an illusion

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

5200 euros sorry r109,000.21 I can't stop playing European roulette with the maximum rans to triples in slot I don't understand it I've tried it with the documents of the thousand photography and nothing they don't want to pay after taking advantage of the promotion 1 month tried to verify people laugh at me they take me for deluded

Unfortunately, I have not received any emails from you. Please forward the communication between you and the casino as soon as possible so we can proceed with this complaint.

Dear Nito376,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Send the documents for a whole month to the casino they never check it's a scam

Please note that I asked you to forward me the communication between you and the casino which I have not received from you yet.

This screenshot basically shows nothing I asked for. This is the last time I ask you to forward me all the relevant communication between you and the casino to my email address (kristina.s@casino.guru). Please note that if you fail to cooperate, I will be forced to close this complaint. Thank you for your understanding.

Dear Nito376,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.