The player from Minnesota was dissatisfied with the casino's customer service due to a lack of responses to his queries about a withdrawal. He felt ignored by the casino. However, the Complaints Team could not proceed with the investigation as the player failed to provide further necessary information and did not respond to their follow-up messages. Therefore, we had to reject the complaint due to insufficient data.
This Is Vegas Casino - Player faces poor customer service response.
Amount: $75
This Is Vegas Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
This Is Vegas Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
I have tried to talk to live support and also support@thisisvegas.com with no response. This casino is horrible at getting back to anyone and is not worth wasting your time.
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10 months ago
Dear 00jtwood,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with This Is Vegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What exactly is the issue with the casino? I will be waiting for your reply patiently.
Best regards,
Nick
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10 months ago
The issue Im having is the lack of response to any questions I have about my withdrawl with them and so I feel like they are ignoring me.
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10 months ago
Dear 00jtwood,
Can you please advise since when is your withdrawal pending? Is your account verified?
Please note that we can't really move forward only based on negative experience with the casino support. Most of the time they are outsourced and not even working directly in the casino.
