This Is Vegas Casino - Player faces poor customer service response.

I have tried to talk to live support and also support@thisisvegas.com with no response. This casino is horrible at getting back to anyone and is not worth wasting your time.

Dear 00jtwood,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with This Is Vegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What exactly is the issue with the casino? I will be waiting for your reply patiently.

Best regards,

Nick

The issue Im having is the lack of response to any questions I have about my withdrawl with them and so I feel like they are ignoring me.

Dear 00jtwood,

Can you please advise since when is your withdrawal pending? Is your account verified?

Please note that we can't really move forward only based on negative experience with the casino support. Most of the time they are outsourced and not even working directly in the casino.

Dear 00jtwood,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.