Thebes Casino - Player’s account has been blocked.

I can't get your money out

Additional comments from the player:

"Why did they delete my account, I had 1600 euros"

Dear Daniela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully in the past? Could you please advise if it were your first withdrawal attempt in this casino?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"Yes, I had an attempt for a transaction with a visa card, but it doesn't work, and after 84 hours, they deleted my account

Yes, I tried to withdraw my money, but it doesn't have a field, but why should my maid and a nephew not have a mafia? "

Dear Daniela,

I’m very sorry but you haven’t answered any of my previous questions. Please check my earlier reply and try to assist. Please understand that all the requested information is essential if we wish to proceed with the case. 

• Have you accumulated your winnings with or without active bonus?
• Have you completed the account verification successfully in the past?
• Could you please advise if it were your first withdrawal attempt in this casino?

Additionaly, I would like to ask to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated. 

Dear Daniela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

What information are you looking for

• Have you accumulated your winnings with or without active bonus?
• Have you completed the account verification successfully in the past?
• Could you please advise if it were your first withdrawal attempt in this casino?

Da be6e parvi opit no nesam sigyrna dali sam aktivirala bonysa kak stava tova kak se akrivira bonysa

Translation:

"Yes, it was a first attempt, but I'm not sure if I activated the bonus myself, how does this happen, how does the bonus benefit"

Have you completed the account verification successfully in the past?

Gives

Gives

Translation:

"Yes"

Thank you very much, Daniela, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks

I would like to ask Thebes Casino to join us and help us resolve the player's issue.

Hello,

We hope this message finds you well!

Kindly note that the account is in breach of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Thebes Casino has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Thebes Casino may block regular or tournament play and/or prize distribution.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Thebes Casino

Nee samo pri men se poly4i taka no ina moi poznsti i sega mi izlizate 4e akaynda imal grehka gĺyposti slet kato podadox jalbata togava mi go istrixte samo lahete xorata mafioti

Dear Daniela,

After we received proof from the casino we are now forced to reject your complaint. It clearly shows that you have created multiple accounts in the casino. It's a clear violation of the casino terms so we can't help you out in this case. Please always read all the terms and conditions in every casino before you register. I'm sorry we could not help you more. Do not hesitate to contact us if you will come across any trouble again in the future.

Best regards,

Nick

Casino.guru