The Pokies Casino - The player's account was blocked and winnings were withheld.

Hi iv been playing this website for over a year now and have spent quiet a lot on it, over $100,000 id say. My account got banned for no reason a while back and my dad also has account with them so he let me use it depositing from my bank account which I have done many of times before (the casino has no problem with this when you deposit)

so I tried to withdraw my winning witch was $6000, I waited the Normal time they take to send the money which is 4 hours and had Recived nothing so I went to log onto my account to find it’s been permanently banned, I don’t mind about the ban but I do the $6000 I CANT withdraw and I’m starting to care about all the money iv put into the casino

Dear koniecznynathan23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked often only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

Also, if you are not the legitimate owner of the casino account, we won't be able to help.

Could you please explain if your original account had any balance before it was banned by the casino?

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

QThanks for the response,

Depositing from a different account should not be a issue because I have withdrawn money into the exact same account from this pokies account ? Why this time do they choose to block my account and not send the winnings, like I said there more than happy to take the money just doesn’t seem fair, and if it was breached they should have blocked the account a long time ago or maybe just refund all of my deposits ? Cause technically that means I never had a chance of winning ? I have some pics too

there was $0 in the account because it was all in the withdrawal at the time they blocked it

I am afraid it's an issue.

In the future, I would recommend, you deposit only with a payment method that is in your name and play only on an account that is yours to prevent these issues. Casinos also don't allow other people to play on accounts belonging to someone else, due to similar concerns. Under these circumstances, there is nothing we can do.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.