The Pokies Casino - Player wants to recover winnings after account issues.

I am a problem gambler with alot of debt And alot of bad mental health issues. Depression. Social anxiety. Financial stress. About to loose my house

Have barley any food.

I am putting myself on the exclusion list but unfortunately I can't replace the money I have won money and not had it returned I've been playing games and they glitch and I lost the money. I am almost ready to give up as I am in that much financial stress gambling has caused me. I'm dark lonley and have no life.

I want to get my money back from all the sites I have spent alot of money on. Royal reels Joe fortune the pokies.net

I lost my kids my relationship is broken lost my car and owe alot of money please help

Dear Alanahtruphet,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with The pokies.net.

Please note one complaint thread is for a single casino only. If you wish to complain about multiple casinos, you'll need to file complaints for each one separately. thanks for your understanding.

Please understand, that without any supporting evidence of unfair losses due to technical glitches, we can’t proceed further with the case as it would be close to impossible to confront the casino.

• Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident. you can usually request gaming history for a period from casino support.
• Have you requested a self-exclusion from the casino due to gambling problems?
• Is your casino account blocked?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Alanahtruphet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.