The player from Australia was experiencing difficulties retrieving his winnings of 514 AUD. He had attempted to reach out to customer support but received no response. Despite our efforts to understand the situation and resolve the issue, the player did not respond to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.
The Pokies Casino - Player's withdrawal is unanswered.
Amount: A$514
The Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
The Pokies Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Withdrew 514 after second deposit deposit seemed to clear on the pokies website but never reached my bank account contacted 24/7 customer support but no reply. Don't play!
Public
Public
10 months ago
Dear stevieboye1985,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm when exactly you requested the withdrawal?
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
