The player from Australia had withdrawn $4500 two days prior, which was supposed to be credited within 24 hours, but had not yet received the funds. We had asked the player for additional information to verify the account status and details of the winnings but received no response. Due to the lack of communication, the complaint was rejected as it could not be further investigated.
The Pokies Casino - Player’s withdrawal is delayed.
Amount: A$4,500
The Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
The Pokies Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
I withdrew $4500 2 days ago and nothing yet was supposed to be in my account in 24 hours can you inform me of when it is going to be paid kind regards Andy
Public
Public
8 months ago
Hello andrewkennedy91958,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with The Pokies Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
