The Pokies Casino - Player's casino account has been locked.

Can I get my account unlocked

Dear Jacinta92,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with The Pokies Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Dear Jacinta92,

Can you please explain what happen as based on the screenshot we can't move forward in resolving the issue?

I tried to log into my account and Restricted permanently came up so I can't log in so I'm asking you's can yous help me get into my account please

How long will it take so I knoww what is going on pls

Dear Jacinta92,

Can you please clarify what preceded to this situation? Was your account ever verified or were you going through the verification process? Did you have any real money balance on your casino account or any active bonuses?

What did the casino respond to you when you contacted them regarding this issue?

Yes real Money I had $1000 can't remember the rest

Dear Jacinta92,

Can you please answer to all the question?

It was real money $1000 I deposited and won and I didn't contact the casino because there was no way to because I was locked outta my acc and yes my acc was verified

Thank you Jacinta92 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Jacinta92 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask The Pokies Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their winnings.

Thank you!

Yes please

This users account was closed in July 2022 as the user has multiple accounts.

The total amount deposited in to the account was $15.00 and the account had 16c when the account was closed.

Thank you for the clarification The Pokies Casino representative. Could you provide me with evidence of multiple accounts to my email? (peter.c@casino.guru) Thank you in advance for your cooperation!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

As we were not provided with any further details about the case we are forced to close the complaint as unresolved.

Dear Jacinta92, I’m afraid there is not much that can be achieved without cooperation from the casino's side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,

Peter