The Pokies Casino - Player's account was blocked.

HAVE SPENT THOUSANDS WITH THIS CASINO OVER THE LAST MONTH , THEN ABOUT A WEEK AGO FINALLY HAD A BIT OF A WIN ONE DAY I TOOK OUT 8K ONE DAY 2K THE FOLLOWING AND THEN THE FOLLOWING DAY TRYED TO LOG ON AS WAS EXPECTING A WITHDRAWAL OF 9 K AND AS I STOPPED PLAYING EARLY HRS OF THE MORNING I WOKE UP SO HAD SLEPT FOR ABOUT 6/7 HRS EXPECTING FUNDS RO BE WELL IN ACCOUNT BY NOW AND YEP YOU GUESTED IT NADA SO TRYED LOGGING ON AND ACCOUNT CLOSED PERMANENTLY WTF

Dear stewyd2,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with The Pokies Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did the casino inform you why they blocked your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with an active bonus or a promotion? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi guys I was a player for two days I verified my account , that on the 26th of may I played just slots (steam tower , hit the gold and couple other games but only slots. I turned my tear points which I had accumulated with the couple of thousand ID spent in the previous 2 days I won off that 28000 played that down to 9000 try to withdraw that and at no success the previous day I did also withdraw from the casino $1,400 amount and it came out hope yourself anymore questions just let me know thanks

Do I understand the 'tear points' are a sort of loyalty bonus from the casino? Are there any terms and conditions associated with this casino feature? Have you claimed any other bonuses in the casino, to your knowledge?

Did the casino provide you with any explanation since your last message?

Please send any supporting evidence, such as screenshots, chat transcripts, or emails to my email at tomas@casino.guru

Dear stewyd2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.