The Pokies Casino - Player's account restricted due to alleged fraud.

They have restricted permanently my account accusing me of fraud when I used my partner’s account to deposit money in my pokies.net account and when I won $700 I withdrew it and it was getting withdrawn in the account that I have deposited from and couldn’t change it so withdrew to my partners account now they’re accusing me of fraud smh !! Why did they allow me deposit from her account isn’t the first place ! Now they won’t give my my winnings and whatever money I left in my account smfh

Dear markwotton17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

4. You may only use your own personal credit/debit card or other payment methods to fund your account. On occasion, we will allow such activities but it must first be brought to the attention of support staff and accepted at our discretion.

Furthermore, please check our Fair Gambling Codex for Players: 

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

Best regards,

Petronela 

Is there any possible way of retrieving the money back tho and resolving the issue they didn’t even give me a chance to explain myself or contact me appropriately??

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.